Our Company FORMAT Software Service GmbH
Since 1988, we have been developing, distributing and supporting software solutions for foreign trade, customs and shipping processing.
We provide our customers with comprehensive expertise, reliable maintenance and update services, and professional consulting, seminars, and training.
More than 1,500 customers across a wide range of industries rely on FORMAT software solutions. Our applications span from tailored standalone solutions to integrations within complex IT landscapes. We continuously update our software and align it with new legal requirements. Interfaces to numerous ERP, PPS, and WWS systems ensure seamless integration into existing IT environments.
Our experience and continuity have made FORMAT Software Service GmbH a leading provider of software solutions in these specialized fields.
You can learn more about our company’s history in our company timeline.
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German audio only – please use the English subtitles.
Office Locations
We’re here to help
We bring expertise and customer proximity together at two sites: our headquarters and our branch are ready to support you.
Headquarters
FORMAT Software Service GmbH
Robert-Bosch-Straße 5 (Eingang C)
63303 Dreieich
Branch
FORMAT Software Service GmbH
Dinkelsbühler Straße 18
91555 Feuchtwangen
Memberships and Associations
Federal Association of Customs Software Manufacturers (BVZH)
The aim of the BVZH is to coordinate the shared interests of customs software developers and to present joint proposals to the competent bodies of the German General Directorate of Customs, as well as to prepare members for new legal and technical developments. This includes both integration with the ATLAS electronic system and applications for AI-supported tariff classification or preference calculation.
As a member, we are part of this exchange and forward-looking development.
Alliance for Cyber Security
Add‑on solutions for continuous automation
Established in 2012, the Alliance for Cyber Security offers companies, associations, public bodies and organisations a collaborative platform to share insights on current threats and practical cyber‑security measures.
As a participant, we benefit from the collective expertise and many committed partners — helping us enhance the protection of our IT infrastructure.
Accreditations and Certifications
Software Made in Germany
The Bundesverband IT-Mittelstand e.V. (BITMi) awards the „Software Made in Germany“ seal to highlight the quality of German software. Internationally, this label signifies top‑tier quality and outstanding customer satisfaction.
Our software solutions proudly carry this seal — recognised for their usability, flexibility, well‑designed architecture and cost efficiency. They are supported by expert customer service and have a strong track record in real‑world use.
Software Hosted in Germany
Complementing our “Made in Germany” recognition, we have also been awarded BITMi e.V. ‘s “Software Hosted in Germany” seal. This seal signifies security and trust under German law and is granted to software providers that deliver web‑based solutions in line with German data protection requirements and the following criteria:
- Software and data are hosted in a German data centre.
- Software and personal data remain in Germany unless the client explicitly requests otherwise.
- The hosting agreement is governed exclusively by German law — notably data protection law, the Federal Data Protection Act (BDSG) and the Commercial Code (HGB).
- Standards for the implementation of technical and organisational measures for data protection (see §9 BDSG) are filed with BITMi e.V.
Code for Sustainability & Digitalisation
BITMi e.V.’s “Code for Sustainability & Digitalisation” encourages sustainable practices across the IT SME sector and shows that digital transformation and sustainability can go hand in hand.
As signatories, we demonstrate our commitment to sustainability in our daily operations and in how we design and build software. The Code further sets expectations for economic and social responsibility — equality and diversity, fair working conditions, employee wellbeing and a long‑term, sustainable business model.
Authorized Economic Operator (AEO)
The status of Authorised Economic Operator (AEO) — in German, Zugelassener Wirtschaftsbeteiligter — is not an authorisation in the strict sense. Rather, it signifies that the holder enjoys a special relationship of trust with customs authorities. There are two types: AEOC (Customs Simplifications) and AEOS (Security). We hold both.
AEOs are thoroughly audited by customs for financial solvency, security measures and compliance with customs regulations. A key aspect is the granting of customs facilitations and simplifications to AEOs.
Each company receives a risk profile. The authorities’ goal is to reduce irregularities and fraud risks. AEOs with a “good” risk rating are granted customs facilitations. Given the competitive advantages this brings, obtaining AEO status is a high priority for many companies active in international trade. Achieving the status requires implementing specific requirements that involve significant software and technical effort.
Our Philosophy
Our company philosophy: The values that guide us
We work closely with our customers, providing solutions that fit. Together, we shape the future.
Our employees are the cornerstones of our success. As a team, we offer the freedom to help shape things and to have a say.
We develop ideas and invest in future‑oriented concepts and state‑of‑the‑art technologies.
We are a second‑generation family business with our head office and production in Germany.
Our products are modular, configurable and designed for functionality — worldwide.
We grow on our own strength.
Our performance convinces through personality and expertise. From the very start.
Code of Conduct
The Code of Conduct sets out the key principles and rules of behaviour that guide FORMAT Software Service GmbH and its employees. We can only realise this vision together — values such as openness, taking responsibility and clarity in how we work with colleagues and in our business environment are of great importance. It is our assurance of responsible conduct in our daily interactions within the company and, of course, towards our customers and business partners.