{"id":5105,"date":"2025-08-15T08:42:41","date_gmt":"2025-08-15T06:42:41","guid":{"rendered":"https:\/\/staging.formatsoftware.de\/?page_id=5105"},"modified":"2025-12-03T13:25:59","modified_gmt":"2025-12-03T12:25:59","slug":"digital-customs-communication","status":"publish","type":"page","link":"https:\/\/www.formatsoftware.de\/en\/customs\/digital-customs-communication\/","title":{"rendered":"Digital customs communication"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section class=\"hero hero--image-outside space--large light\" \n                style=\"background-color: #0069b4; \">\n         <div class=\"container-fluid hero__container\">\n            <div class=\"grid__row hero__row\">\n                <div class=\"grid__item col-12 col-md-6\">\n                                        <div class=\"hero__image image image--4-3\"><img decoding=\"async\" class=\"image__file\" src=\"https:\/\/www.formatsoftware.de\/wp-content\/uploads\/2025\/08\/ZELOS-Hero.jpg\" alt=\"Das Bild zeigt einen digitalen Strom aus Punkten und Linien vor einem dunklen, strukturierten Hintergrund. Aus den Punkten geformte Briefumschl\u00e4ge scheinen dem Betrachter zuzufliegen.\" title=\"ZELOS\" \/><\/div>                                    <\/div>\n                <div class=\"grid__item col-12 col-md-6\">\n                    <div class=\"hero__content\">\n                        <h1 class=\"hero__header title title--bold\">\n                            Digital customs communication                                                        <span>Your message exchange for fast customs clearance<\/span>\n                                                    <\/h1>\n                        \n                        <div class=\"hero__text\"><p>Our solution for the ATLAS application ZELOS: a platform for the central exchange of documents, inquiries, and comments directly with customs.<\/p>\n<\/div>                           \n                    <\/div>\n                <\/div>\n            <\/div>\n         <\/div>\n        <\/section>    \n\t\t[vc_section element_spacing=&#8221;space&#8211;large&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]Soon German customs authorities will not be using fax machines any longer. Therefore, the ATLAS application ZELOS has been created to allow a centralized exchange of documents, enquiries, and statements. The future communication to ATLAS applications (started in 2023 with ATLAS import) will be digital and without media disruption via ZELOS thus replacing communication by e-mail, telephone, or fax. For this purpose, German customs authorities are not providing any kind of consumer software.[\/vc_column_text]        \n                    <a href=\"https:\/\/www.formatsoftware.de\/en\/contact\/\"\n            title=\"Contact us\"\n            target=\"_blank\">\n                <button class=\"button button--spacing button--default  button--icon-right\">\n                    Contact us                     <i class=\"material-icons\">arrow_forward<\/i>                <\/button>\n            <\/a>\n        \n        \n\t\t[\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section element_spacing=&#8221;space&#8211;large&#8221; el_class=&#8221;section&#8211;with-bg section&#8211;with-bg-image bg-primary-a-200&#8243;][vc_row][vc_column]        <div class=\"section-header\">\r\n            <hr class=\"divider divider--blue\">\r\n                            <div class=\"section-header__content\">\r\n                    <p class=\"paragraph paragraph--bold section-header__text\">Features<\/p>\r\n                                    <\/div>\r\n                    <\/div> \r\n\t\t[vc_column_text]<\/p>\n<h2>Features overview<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]\t\t\t<div class=\"usp-cards \">\r\n                <div class=\"usp-cards__grid grid__row g-2\">\r\n                            <div class=\"grid__item col-12 col-sm-6 col-md-3\">\r\n            <div class=\"usp-card\">\r\n                <div class=\"usp-card__icon\"><img decoding=\"async\" class=\"usp-card__image\" src=\"https:\/\/www.formatsoftware.de\/wp-content\/uploads\/2025\/09\/person-military-to-person.svg\" alt=\"\" \/><\/div>                <div class=\"usp-card__content\">\r\n                    <p class=\"usp-card__text paragraph\">\r\n                        <b>Uncomplicated<\/b><br \/>\nCommunication with customs has never been easier.                    <\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\t\t        <div class=\"grid__item col-12 col-sm-6 col-md-3\">\r\n            <div class=\"usp-card\">\r\n                <div class=\"usp-card__icon\"><img decoding=\"async\" class=\"usp-card__image\" src=\"https:\/\/www.formatsoftware.de\/wp-content\/uploads\/2025\/09\/right-to-bracket.svg\" alt=\"\" \/><\/div>                <div class=\"usp-card__content\">\r\n                    <p class=\"usp-card__text paragraph\">\r\n                        <b>Direct<\/b><br \/>\nThe exchange takes place directly with customs without any media discontinuity.                    <\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\t\t        <div class=\"grid__item col-12 col-sm-6 col-md-3\">\r\n            <div class=\"usp-card\">\r\n                <div class=\"usp-card__icon\"><img decoding=\"async\" class=\"usp-card__image\" src=\"https:\/\/www.formatsoftware.de\/wp-content\/uploads\/2025\/09\/robot.svg\" alt=\"\" \/><\/div>                <div class=\"usp-card__content\">\r\n                    <p class=\"usp-card__text paragraph\">\r\n                        <b>Automated<\/b><br \/>\nStore all necessary documents so that customs enquiries can be answered automatically by the system.                    <\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\t\t        <div class=\"grid__item col-12 col-sm-6 col-md-3\">\r\n            <div class=\"usp-card\">\r\n                <div class=\"usp-card__icon\"><img decoding=\"async\" class=\"usp-card__image\" src=\"https:\/\/www.formatsoftware.de\/wp-content\/uploads\/2025\/09\/chart-pie.svg\" alt=\"\" \/><\/div>                <div class=\"usp-card__content\">\r\n                    <p class=\"usp-card__text paragraph\">\r\n                        <b>Comprehensive<\/b><br \/>\nWe provide ZELOS functionality for all ATLAS applications as early as possible.                    <\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\t\t                <\/div>\r\n\t\t\t<\/div>\r\n\t\t[\/vc_column][\/vc_row][\/vc_section][vc_section element_spacing=&#8221;space&#8211;large&#8221;][vc_row][vc_column]        <div class=\"section-header\">\r\n            <hr class=\"divider divider--blue\">\r\n                            <div class=\"section-header__content\">\r\n                    <p class=\"paragraph paragraph--bold section-header__text\">Functions<\/p>\r\n                                    <\/div>\r\n                    <\/div> \r\n\t\t[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"h1\"><strong>Functions<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<ul>\n<li>With every customs declaration, there may be queries from customs or additional documents may be requested. Our ZELOS application is connected to the ATLAS application by customs, allowing you to handle all enquiries effortlessly.<\/li>\n<li>There is no longer a need for external e-mail programs or fax machines &#8211; everything is bundled in one application. <strong>Proactively<\/strong> send the documents for your customs declaration to customs, or reactively send the documents and statements requested by customs.<\/li>\n<li>Save even more time by storing the required documents in the software beforehand and transmitting them automatically.<\/li>\n<li>If you already process your customs declarations via FORMAT-IVEAS, the connection is available and ready for use in just a few steps.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3><strong>Outlook<\/strong><\/h3>\n<ul>\n<li>German customs has been gradually transitioning the individual customs procedures to ZELOS since 2023.<\/li>\n<li>As soon as these are available, we carry out the corresponding certifications. In this way, we guarantee you the earliest possible use of ZELOS for the respective message group in your company.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"h1\"><strong>Technical<br \/>\nfunctions<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<ul>\n<li>Specially developed BridgeConnect data transfer service for smooth connection to <a href=\"https:\/\/www.formatsoftware.de\/en\/customs\/electronic-customs-processing\/\">FORMAT-IVEAS<\/a><\/li>\n<li>Multiple file formats for transferring your documents: PDF, JPG, PNG<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;bg-primary-a-200&#8243;][vc_row][vc_column]\t    <section class=\"downloads downloads--select\">\n\t        <div class=\"downloads__category\">\n\t            <div class=\"row\">\n\t                <div class=\"col-sm-6\">\n\t                    <h3 class=\"h2\"><strong>Factsheet<\/strong><\/h3>\n\t                <\/div>\n\t                <div class=\"col-sm-6\">\n\t                    \t                            <div class=\"download\">\n\t                                <h3 class=\"download__header paragraph\">\n\t                                    Factsheet ZELOS (english)<br\/>\n\t                                    <span class=\"download__header--info\">pdf<\/span>\n\t                                <\/h3>\n\t                                <div class=\"download__link\">\n\t                                    <a class=\"link link--primary\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.formatsoftware.de\/wp-content\/uploads\/2025\/09\/ZELOS_Product-Factsheet_EN.pdf\">Download<\/a>\n\t                                <\/div>\n\t                            <\/div>\n\t                            \t                            <div class=\"download\">\n\t                                <h3 class=\"download__header paragraph\">\n\t                                    Factsheet ZELOS<br\/>\n\t                                    <span class=\"download__header--info\">pdf<\/span>\n\t                                <\/h3>\n\t                                <div class=\"download__link\">\n\t                                    <a class=\"link link--primary\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.formatsoftware.de\/wp-content\/uploads\/2025\/09\/ZELOS_Product-Factsheet_DE.pdf\">Download<\/a>\n\t                                <\/div>\n\t                            <\/div>\n\t                            \t                <\/div>\n\t            <\/div>\n\t        <\/div>\n\t    <\/section>\n\t    [\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221;][vc_row element_spacing=&#8221;space&#8211;large&#8221;][vc_column]        <div class=\"section-header\">\r\n            <hr class=\"divider divider--blue\">\r\n                            <div class=\"section-header__content\">\r\n                    <p class=\"paragraph paragraph--bold section-header__text\">Video<\/p>\r\n                                    <\/div>\r\n                    <\/div> \r\n\t\t[vc_video link=&#8221;https:\/\/youtu.be\/y6AyVLQfmww&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_row disable_element=&#8221;yes&#8221;][vc_column]<div class=\"templatera_shortcode\">\r\n            <section class=\"teaser-section teaser-section--bg-color teaser-section--with-bg-image bg-primary-a-500  space--large\">\r\n                <div class=\"container-fluid teaser-section__container\">\r\n\r\n                                        <div class=\"row\">\r\n                        <div class=\"col-sm-12\">        \r\n                            <div class=\"section-header\">\r\n                                <hr class=\"divider divider--blue\">\r\n                                <div class=\"section-header__content\">\r\n                                    <p class=\"paragraph paragraph--bold section-header__text\">Kontakt<\/p>            \r\n                                <\/div>\r\n                            <\/div> \r\n                        <\/div>\r\n                    <\/div>\r\n                    \r\n                    <div class=\"grid__row\">\r\n                        <div class=\"grid__item col-12 col-sm-6\">\r\n                                                            <div class=\"teaser-section__image-wrap\">\r\n                                    <div class=\"teaser-section__image image image--16-9\">\r\n                                        <img decoding=\"async\" src=\"https:\/\/www.formatsoftware.de\/wp-content\/uploads\/2025\/09\/Kalender.jpg\" class=\"image__file\" alt=\"\" \/>                                    <\/div>\r\n                                <\/div>\r\n                                                    <\/div>\r\n                        <div class=\"grid__item col-12 col-sm-6 teaser-section__content\">\r\n                            <div class=\"teaser-section__text-wrapper\">\r\n                                <h2 class=\"teaser-section__header h2 h2--bold\">Gemeinsam finden wir die beste L\u00f6sung f\u00fcr Ihre Anforderungen.<\/h2>\r\n                                <div class=\"teaser-section__text\">Unser Vertriebsteam ist gern f\u00fcr Sie da!<\/div>\r\n                                <a href=\"https:\/\/www.formatsoftware.de\/de\/termin-vereinbaren\/\" title=\"Jetzt Termin vereinbaren\" target=\"_blank\">\r\n                                    <button class=\"button  button--invert button--icon-right\">\r\n                                        Jetzt Termin vereinbaren<i class=\"material-icons\">arrow_forward<\/i>\r\n                                    <\/button>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/section>  \r\n\t\t<\/div>[\/vc_column][\/vc_row][vc_section element_spacing=&#8221;space&#8211;large&#8221;][vc_row][vc_column]        <div class=\"section-header\">\r\n            <hr class=\"divider divider--blue\">\r\n                            <div class=\"section-header__content\">\r\n                    <p class=\"paragraph paragraph--bold section-header__text\">Workflow<\/p>\r\n                                    <\/div>\r\n                    <\/div> \r\n\t\t[vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>Data exchange with customs via ZELOS<\/h2>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_single_image image=&#8221;5112&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section element_spacing=&#8221;space&#8211;large&#8221;][vc_row][vc_column]        <div class=\"section-header\">\r\n            <hr class=\"divider divider--blue\">\r\n                            <div class=\"section-header__content\">\r\n                    <p class=\"paragraph paragraph--bold section-header__text\">FAQ<\/p>\r\n                                    <\/div>\r\n                    <\/div> \r\n\t\t[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>Frequently asked questions<\/h2>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]\n\t    <section class=\"faq\">\n\t        \t            \t                <details class=\"faq\">\n\t                    <summary>Which other customs procedures will be migrated to ZELOS in future?<\/summary>\n\t                    <div class=\"faq__content\"><ul>\n<li>Since 2023, German Customs has been gradually migrating individual customs procedures to ZELOS.<\/li>\n<li>In addition to the ATLAS applications already in use, the plan\u2014following successful certification\u2014is to migrate further procedures, such as the ATLAS export procedure and, where applicable, other message groups, to ZELOS.<\/li>\n<li>The aim is to handle all customs communication digitally and end\u2011to\u2011end, so that all relevant customs procedures are gradually integrated into the ZELOS system.<\/li>\n<\/ul>\n<\/div>\n\t                <\/details>\n\t            \t                <details class=\"faq\">\n\t                    <summary>How does ZELOS integrate with existing software solutions?<\/summary>\n\t                    <div class=\"faq__content\"><ul>\n<li>Integration is via the purpose\u2011built data transfer service \u201cBridgeConnect\u201d, which enables seamless, automated data exchange.<\/li>\n<\/ul>\n<ul>\n<li>For existing applications such as FORMAT\u2011IVEAS, the connection can be implemented in just a few steps, efficiently extending your existing business processes to include digital customs communication.<\/li>\n<li>By using standardised interfaces (e.g., XML interfaces), relevant data\u2014such as customs declarations and associated documents\u2014can be exchanged seamlessly between your software and ZELOS.<\/li>\n<\/ul>\n<\/div>\n\t                <\/details>\n\t            \t                <details class=\"faq\">\n\t                    <summary>Which file formats are supported by ZELOS?<\/summary>\n\t                    <div class=\"faq__content\"><p>Documents can be submitted in PDF, PNG or JPG format.<\/p>\n<\/div>\n\t                <\/details>\n\t            \t                <details class=\"faq\">\n\t                    <summary>What are the technical requirements for using ZELOS?<\/summary>\n\t                    <div class=\"faq__content\"><ul>\n<li>A connection to FORMAT\u2011IVEAS via the bespoke data\u2011transfer service \u201cBridgeConnect\u201d, which ensures seamless data exchange.<\/li>\n<\/ul>\n<div class=\"element-container st-emotion-cache-9y0klh e1f1d6gn4\" data-stale=\"false\" data-testid=\"element-container\">\n<div class=\"stMarkdown\" data-testid=\"stMarkdown\">\n<div class=\"st-emotion-cache-uzeiqp e1nzilvr4\" data-testid=\"stMarkdownContainer\">\n<ul>\n<li>The ability to use various file formats (PDF, JPG, PNG) to transfer documents.<\/li>\n<li>A stable internet connection, as ZELOS is designed as a digital communication tool for the end\u2011to\u2011end transmission of documents, enquiries and statements.<\/li>\n<li>Compliance with the security and certification requirements stipulated by the German customs authorities \u2014 this may include additional IT security measures or digital certificates to ensure the secure exchange of information.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t                <\/details>\n\t            \t        \t    <\/section>\n\n\t    [\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]        <div class=\"section-header\">\r\n            <hr class=\"divider divider--blue\">\r\n                     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class=\"teaser-card__text paragraph\">FORMAT\u2011IVEAS is our end\u2011to\u2011end software solution that enables you to manage all import, export, shipping and foreign trade processes efficiently and in full compliance.<\/p>\n                <\/div>\n                                        <div class=\"teaser-card__button-wrap\">\n                            <a href=\"https:\/\/www.formatsoftware.de\/en\/customs\/electronic-customs-processing\/\" title=\"Learn more\" target=\"_blank\">\n                                <button class=\"button button--invert \">\n                                    Learn more                                <\/button>\n                            <\/a>\n                        <\/div>\n                                                                <\/div> \n\t\t[\/vc_column][vc_column width=&#8221;1\/2&#8243;]            <div class=\"teaser-card \">\n                                    <div class=\"teaser-card__image-wrap\">\n                        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     <button class=\"button button--invert \">\n                                    Learn more                                <\/button>\n                            <\/a>\n                        <\/div>\n                                                                <\/div> \n\t\t[\/vc_column][\/vc_row][\/vc_section][vc_row disable_element=&#8221;yes&#8221;][vc_column]<div class=\"templatera_shortcode\">\r\n            <section class=\"teaser-section teaser-section--bg-color teaser-section--with-bg-image bg-primary-a-200  \">\r\n                <div class=\"container-fluid teaser-section__container\">\r\n\r\n                                        <div class=\"row\">\r\n                        <div class=\"col-sm-12\">        \r\n                            <div class=\"section-header\">\r\n                                <hr class=\"divider divider--blue\">\r\n                                <div class=\"section-header__content\">\r\n                                    <p 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       <\/button>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/section>  \r\n\t\t<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"A connection to FORMAT\u2011IVEAS via the bespoke data\u2011transfer service \u201cBridgeConnect\u201d, which ensures seamless data exchange. The ability to use various file formats (PDF, JPG, PNG) to transfer documents. A stable internet connection, as ZELOS is designed as a digital communication tool for the end\u2011to\u2011end transmission of documents, enquiries and statements. 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